Powerprstrength
Legal Document

Refund Policy

This Refund Policy outlines the conditions under which refunds may be issued for educational products, programs, and consulting services purchased from Powerprstrength. We are committed to fair and transparent refund practices.

Effective date:

1. Overview

Powerprstrength provides educational content, consulting guidance, personalised plans, and structured programs related to transition rituals after work. This Refund Policy applies to all paid products and services purchased directly through our website at powerprstrength.world or via direct invoice.

We want you to feel confident in your purchase. If you are not satisfied with a product or service, this policy explains how to request a refund and the conditions that apply. This policy is designed to comply with the New Zealand Consumer Guarantees Act 1993 and applicable international consumer protection standards.

2. Company Information

Powerprstrength
260 Oteha Valley Rd, Albany, Auckland 0632, New Zealand
Email: admin@powerprstrength.world
Phone: +64 9 477 0150
Website: powerprstrength.world

3. General Refund Principles

Our refund approach is guided by the following principles:

  • We do not guarantee specific outcomes from our educational content or services, and refunds are not issued based on perceived lack of results
  • Refunds are considered based on the category of product or service purchased and the circumstances described below
  • All refund requests must be submitted in writing to admin@powerprstrength.world
  • Refunds are processed to the original payment method unless otherwise agreed
  • Processing times may vary depending on your payment provider, typically 5 to 10 business days after approval

4. Educational Products (Digital Downloads)

4.1 Eligible for Refund

Digital educational products, including worksheets, templates, planning guides, and reference materials, may be refunded under the following conditions:

  • Refund requested within 14 days of purchase
  • You have not downloaded or accessed the digital materials, or can demonstrate a technical issue prevented access
  • The product differs materially from its description on our website

4.2 Not Eligible for Refund

  • Products accessed or downloaded more than 14 days before the refund request
  • Dissatisfaction based on personal preference when the product matches its published description
  • Requests based on expected outcomes or results from using the materials

5. Structured Programs and Challenges

5.1 Before Program Start

If you enrol in a structured program such as our 21-day transition challenge and request a refund before the program start date, you are entitled to a full refund minus any payment processing fees (typically 3% of the purchase price).

5.2 Within the First Seven Days

If the program has started and you request a refund within the first seven days of the program commencement date, you may receive a partial refund of up to 70% of the purchase price, provided you have not accessed more than 25% of the program materials.

5.3 After Seven Days

Refund requests submitted after the first seven days of a program are generally not eligible for a refund. Exceptions may be considered in cases of documented technical issues that prevented program participation, assessed on a case-by-case basis.

5.4 Program Cancellation by Us

If we cancel a program for any reason, enrolled participants receive a full refund or the option to transfer to a future program date at no additional cost.

6. Consulting and Personalised Guidance

6.1 Session Cancellation by Client

  • More than 24 hours before scheduled session: Full refund or free rescheduling at your choice
  • Less than 24 hours before scheduled session: 50% refund or one free rescheduling opportunity
  • No-show without prior notice: No refund issued

6.2 Session Cancellation by Us

If we cancel or reschedule a consulting session, you receive a full refund or priority rescheduling at no additional charge.

6.3 Post-Session Refunds

Once a consulting session has been completed, refunds are not typically available. If you believe the session did not align with its described scope, you may submit a written concern within 7 days of the session. We will review the matter and may offer a partial refund, a complimentary follow-up session, or additional resources at our discretion.

6.4 Personalised Plan Packages

Multi-session personalised plan packages follow the same cancellation terms as individual sessions. Unused sessions within a package may be refunded at the per-session rate if cancelled with more than 24 hours notice, minus a 10% administrative fee.

7. Consumer Guarantees Act 1993 (New Zealand)

If you are a New Zealand consumer, your rights under the Consumer Guarantees Act 1993 are not limited by this Refund Policy. Under the Act, services must be carried out with reasonable care and skill, fit for any particular purpose you told us about, and completed within a reasonable time. Products must be of acceptable quality, fit for purpose, and match their description.

If we fail to meet a guarantee under the Act, you are entitled to a remedy which may include a refund, replacement, or compensation. This policy operates in addition to, not instead of, your statutory rights.

8. How to Request a Refund

To request a refund, please follow these steps:

  1. Send an email to admin@powerprstrength.world with the subject line "Refund Request"
  2. Include your full name, email address used for purchase, order or invoice number, and date of purchase
  3. Specify the product or service for which you are requesting a refund
  4. Provide a brief explanation of the reason for your request
  5. Attach any relevant documentation such as receipts or correspondence

We aim to acknowledge all refund requests within 2 business days and provide a decision within 10 business days. You will be notified by email of the outcome and, if approved, the expected processing timeline.

9. Refund Processing

Approved refunds are processed as follows:

  • Credit or debit card payments: Refunded to the original card within 5 to 10 business days
  • Bank transfer payments: Refunded to the originating bank account within 5 business days of approval
  • Other payment methods: Processed according to the payment provider's standard refund timeline

Payment processing fees charged by third-party providers are non-refundable unless the refund is due to an error on our part or a cancellation initiated by us.

10. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. We are committed to resolving concerns fairly and promptly. Initiating a chargeback without first contacting us may delay resolution and could affect your eligibility for future services.

If a chargeback is filed, we will provide the payment provider with relevant transaction records and communications to support the original charge. Fraudulent chargeback claims may be referred to the appropriate authorities.

11. Exceptions and Special Circumstances

We may consider refund requests outside the standard policy terms in exceptional circumstances, including:

  • Documented medical or family emergencies preventing participation in a program or session
  • Significant technical failures on our platform that prevented access to purchased materials
  • Billing errors or duplicate charges

Exception requests are evaluated individually. Supporting documentation may be required. Approval of exceptional refunds is at our sole discretion and does not set a precedent for future requests.

12. Non-Refundable Items

The following are generally non-refundable:

  • Free resources, trial content, and complimentary materials
  • Third-party products or services accessed through links on our website
  • Services fully delivered and completed as described at the time of purchase
  • Administrative fees explicitly stated as non-refundable at the time of purchase

13. Changes to This Policy

We may update this Refund Policy to reflect changes in our products, services, or legal requirements. The effective date at the top of this page indicates when the policy was last revised. Changes apply to purchases made after the updated effective date. Purchases made before a policy change are governed by the policy in effect at the time of purchase.

14. Contact Us

For refund requests, questions about this policy, or assistance with a purchase, please contact:

Powerprstrength — Customer Support
260 Oteha Valley Rd, Albany, Auckland 0632, New Zealand
Email: admin@powerprstrength.world
Phone: +64 9 477 0150
Business hours: Monday to Friday, 9:00 AM – 5:00 PM NZST